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æ¥æ¬çãŸãã®ãã¬ãŒã ã¯ãŒã¯ïŒïŒCã«ã€ããŠåŠãŒããå°åŠçã§ããããããã«OREOæ§é ã§è§£èª¬ããŸãïŒ
ããžãã¹ã«åœ¹ç«ã€ãã¬ãŒã ã¯ãŒã¯ã«ã€ããŠåŠãã§ããŸãã
ä»åã¯å€§åç äžãããæå±ããã3Cãã«ã€ããŠã§ãã
ã¯ããã«
ããžãã¹ã®äžçã§ã¯ãè€éãªåé¡ã解決ããããã«ããŸããŸãªããã¬ãŒã ã¯ãŒã¯ããšåŒã°ããæèã®éå ·ã䜿ãããŠããŸãããã¬ãŒã ã¯ãŒã¯ã¯ãé£ããåé¡ãæŽçããŠèããããã®æ çµã¿ã§ããããããæŽ»çšããããšã§ãåé¡ã®æ¬è³ªãæããå¹ççã«è§£æ±ºçãèŠåºãããšãã§ããŸãããŸããããŒã å ã§ã®å ±éçè§£ãä¿é²ããæææ±ºå®ã®è³ªãåäžããã广ããããŸãã
代衚çãªãã¬ãŒã ã¯ãŒã¯ã®äžã€ã§ããã3Cåæãã«ã€ããŠãå°åŠçã«ããããããã説æããŠãããŸãã3Cåæã¯ãæ°ããååããµãŒãã¹ãèãããšãã«ç¹ã«åœ¹ç«ã€æ¹æ³ã§ãã
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3Cåæã¯ã1982幎ã«ãããã³ãŒãŒã®çµå¶ã³ã³ãµã«ã¿ã³ãã ã£ã倧åç äžããããThe Mind of the Strategistãã§æå±ãããŸããã
ãã®åæææ³ã¯ã以äžã®3ã€ã®èŠç¹ããåžå Žç°å¢ãå æ¬çã«æããããšãç¹åŸŽãšããŠããŸãïŒ
1. Customer(顧客)ïŒåžå ŽããŒãºã顧客ã®ç¹æ§ãçè§£ãã
2. Competitor(ç«¶å)ïŒç«¶åä»ç€Ÿã®åŒ·ã¿ãæŠç¥ãåæãã
3. Company(èªç€Ÿ)ïŒèªç€Ÿã®åŒ·ã¿ã匱ã¿ã客芳çã«è©äŸ¡ãã
3Cåæã®äž»ãªç®çã¯ãããã3ã€ã®èŠçŽ ãåæããããšã§ãäºæ¥æåã®éµãšãªãèŠå (Key Success Factor: KSF)ãç¹å®ããããšã§ãã
ã§ã¯æ©éå°åŠçã§ããããããã«3CåæãOREOæ§é ã§èª¬æããŠãããŸãããïŒ
3Cåæãšã¯äœãïŒ
Opinion: 3Cåæã¯ãäŒç€Ÿãæ°ããååããµãŒãã¹ãèãããšãã«äœ¿ãããšãŠã䟿å©ãªæ¹æ³ã§ãã
Reason: ãã®æ¹æ³ã䜿ããšãã客ãããã©ã€ãã«äŒç€ŸããããŠèªåã®äŒç€Ÿã®ããšãããç¥ãããšãã§ããããã§ãããããã®æ å ±ãéãããšãããè¯ã決å®ãã§ããããã«ãªããŸãã
Example: äŸãã°ãæ°ããããã¡ããäœãããšæã£ããšãã3Cåæã䜿ããšãããªé¢šã«èããããŸãïŒ
1. ã客ããïŒCustomerïŒïŒ
   - ã©ããªåäŸãã¡ãã©ããªããã¡ããæ¬²ããã£ãŠããã調ã¹ã
   - åäŸãã¡ã®å¹Žéœ¢ã奜ããªãã£ã©ã¯ã¿ãŒãéã³æ¹ã®åŸåãç¥ã
   - 芪埡ãããããã¡ãã«æ±ããå®å
šæ§ãæè²çãªèŠçŽ ãèãã
2. ã©ã€ãã«ïŒCompetitorïŒïŒ
   - ä»ã®ããã¡ãäŒç€Ÿãã©ããªããã¡ããäœã£ãŠãããèŠã
   - 人æ°ã®ããããã¡ãã®ç¹åŸŽãäŸ¡æ Œã調ã¹ã
   - ã©ã€ãã«äŒç€Ÿã®åŒ·ã¿ã匱ã¿ãåæãã
3. èªåã®äŒç€ŸïŒCompanyïŒïŒ
   - èªåã®äŒç€ŸãåŸæãªããšãããã£ãšé 匵ããããšãèãã
   - äŒç€Ÿã®æè¡åãè³éåããã©ã³ãã®åŒ·ãã確èªãã
   - éå»ã«æåããããã¡ãã®ç¹åŸŽãæ¯ãè¿ã
Opinion: ãã®3ã€ã®ããšããã調ã¹ããšãã¿ããªãåã¶æ°ããããã¡ããäœããã³ããèŠã€ãããŸãã
3Cåæã®å ·äœçãªäœ¿ãæ¹
Example: å ·äœçã«ã¯ããããªé¢šã«èããããšãã§ããŸãïŒ
- ã客ããã®åæãããå°åŠçã®ç·ã®åã«äººæ°ã®ããããããã®ããã¡ããäžè¶³ããŠããããšãããããŸããã
- ã©ã€ãã«äŒç€Ÿã®åæãããå€ãã®ããããããã¡ããé«äŸ¡ã§è€éãããããšãããããŸããã
- èªåã®äŒç€Ÿã®åæãããã·ã³ãã«ã§äžå€«ãªããã¡ããäœãã®ãåŸæã ãšããããŸããã
Reason: ãããã®æ å ±ãçµã¿åããããšããå°åŠçã®ç·ã®ååãã®ãã·ã³ãã«ã§äžå€«ããããŠæé ãªäŸ¡æ Œã®ããããããã¡ãããäœããšããã¢ã€ãã¢ãçãŸããŸãã
Opinion: 3Cåæã¯ãããã¡ã以å€ã®ãããããªååããµãŒãã¹ãèãããšãã«ã䜿ãããšãŠã圹ç«ã€æ¹æ³ãªãã§ãã
Example: ä»ã«ãããããªå Žé¢ã§3Cåæã䜿ãããšãã§ããŸãïŒ
1. æ°ããåŠç¿ã¢ããªãäœããšãïŒ
   - ã客ããïŒåäŸãã¡ãã©ããªç§ç®ãèŠæãšããŠããã調ã¹ã
   - ã©ã€ãã«ïŒä»ã®åŠç¿ã¢ããªã®ç¹åŸŽãäŸ¡æ ŒãèŠã
   - èªåã®äŒç€ŸïŒèªç€Ÿã®åŸæãªæè¡ãæè²ã®ããŠããŠã確èªãã
2. æ°ãããèåãéçºãããšãïŒ
   - ã客ããïŒäººã
ãã©ããªå³ã飿ã奜ãã調æ»ãã
   - ã©ã€ãã«ïŒæ¢åã®ãèåã®çš®é¡ã人æ°ååãåæãã
   - èªåã®äŒç€ŸïŒèªç€Ÿã®è£œé æè¡ãåææã®èª¿éåãè©äŸ¡ãã
Reason: ãã®ããã«3Cåæã䜿ããšãæ°ããååããµãŒãã¹ãèãããšãã«ã倧åãªãã€ã³ããèŠéããã«èšç»ãç«ãŠãããšãã§ããŸãã
3Cåæã®æ¥åžžç掻ã§ã®å¿çš
Opinion: 3Cåæã¯é£ãããã«èããããããããŸããããèŠããã«ããŸãããããèŠãŠãèªåã®ããšãããç¥ãããšããããšãªãã§ãã
Example: æ¥åžžç掻ã§ã䌌ããããªããšãããŠããŸããããäŸãã°ãèªçæ¥ãã¬ãŒã³ããéžã¶ãšãïŒ
- ãåéïŒCustomerïŒãäœã欲ããã£ãŠãããèãã
- ä»ã®åéïŒCompetitorïŒãäœããã¬ãŒã³ããããèããŠã¿ã
- èªåïŒCompanyïŒã«ã©ããªãã¬ãŒã³ããéžã¹ããïŒãå°é£ããæéãªã©ïŒãèãã
ãããäžçš®ã®3Cåæãšèšããã§ãããã
Reason: ãã®ããã«ã3Cåæã¯é£ãããã®ã§ã¯ãªããç§ãã¡ãæ®æ®µããç¡æèã«è¡ã£ãŠãããèãæ¹ããæŽçãããã®ãªã®ã§ãã
Opinion: 3Cåæã䜿ãããšã§ãããè¯ã決å®ãã§ããããã«ãªããŸããããã¯ãããã¡ãäœããäŒç€Ÿã®ä»äºã ãã§ãªããæ¥åžžçæŽ»ã§ã圹ç«ã€èãæ¹ãªã®ã§ãã
3Cåæã®æŽ»çšã®ã³ã
3Cåæããã广çã«æŽ»çšããããã®ã³ããããã€ã玹ä»ããŸãïŒ
1. å¿
èŠä»¥äžã«æéããããªãïŒ
   - åžå Žã顧客ã®ç¶æ³ã¯æ¥éã«å€åããã®ã§ãã¹ããŒãæãæã£ãŠåæããããšã倧åã§ãã
   - åæã«æéãããããããšãæ
å ±ãå€ããªã£ãŠããŸãå¯èœæ§ããããŸãã
2. è€æ°ã®ãã¬ãŒã ã¯ãŒã¯ã䜿çšããïŒ
   - 3Cåæã ãã§ãªããSWOTåæãPESTåæãªã©ãä»ã®ãã¬ãŒã ã¯ãŒã¯ãšçµã¿åãããããšã§ãããå€è§çãªåæãã§ããŸãã
   - ããã«ãããããå
æ¬çãªæŠç¥ãç«ãŠãããšãã§ããŸãã
3. ãã³ãã¬ãŒããæŽ»çšããïŒ
   - 3Cåæã®ãã³ãã¬ãŒãã䜿ãããšã§ãå¹ççã«åæãé²ããããšãã§ããŸãã
   - ãšã¯ã»ã«ããã¯ãŒãã€ã³ãã§äœæããããã¯ã©ãŠãäžã®ãµãŒãã¹ãå©çšãããããããšãã§ããŸãã
4. 宿çã«èŠçŽãïŒ
   - åžå Žç°å¢ã¯åžžã«å€åããŠããã®ã§ã宿çã«3Cåæãè¡ããæŠç¥ãèŠçŽãããšã倧åã§ãã
   - ããã«ãããç°å¢ã®å€åã«æè»ã«å¯Ÿå¿ã§ããæŠç¥ãç«ãŠãããšãã§ããŸãã
5. ããŒã ã§åãçµãïŒ
   - 3Cåæã¯äžäººã§è¡ãããããããŒã ã§åãçµãããšã§ãã倿§ãªèŠç¹ãåŸãããšãã§ããŸãã
   - ç°ãªãéšçœ²ãçµéšãæã€ã¡ã³ããŒãšååããããšã§ãããæ·±ãæŽå¯ãåŸãããšãã§ããŸãã
3Cåæã®æŽ»çšå Žé¢
3Cåæã¯ãäž»ã«ä»¥äžã®ãããªå Žé¢ã§æŽ»çšãããŸãïŒ
1. æ°ããä»äºã®ãã³ããèŠã€ãã/æ°èŠäºæ¥ã®ç«ã¡äžãïŒ
   - åžå Žã®ããŒãºãšèªç€Ÿã®åŒ·ã¿ãããããããç«¶åä»ç€Ÿãšå·®å¥åãå³ãããã®æŠç¥ãç«ãŠãã®ã«åœ¹ç«ã¡ãŸãã
2. ä»ã®ä»äºããããã/æ¢åäºæ¥ã®æ¹åïŒ
   - åžå Žãç«¶åä»ç€Ÿã®å€åã顧客ããŒãºã®å€åãæããäºæ¥æŠç¥ã®èŠçŽãã«æŽ»çšã§ããŸãã
3. å°æ¥ã®ä»äºãèãã/äžé·æçµå¶èšç»ã®çå®ïŒ
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ã®åžå Žç°å¢ãäºæž¬ããèªç€Ÿã®å°æ¥çãªæ¹åæ§ã決å®ããéã«åœ¹ç«ã¡ãŸãã
4. ä»å¹Žã®èšç»ãèãã/å¹ŽåºŠäºæ¥èšç»ã®ç«æ¡ïŒ
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·äœçãªæœçãæ±ºå®ããéã«æŽ»çšã§ããŸãã
5. æ°ãã補åã»ãµãŒãã¹ãã€ãã/æ°è£œåéçºïŒ
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6. 補åã®å£²ãæ¹ãèŠã€ãã/ããŒã±ãã£ã³ã°æŠç¥ã®ç«æ¡ïŒ
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