We’ve been working hard to meet the increase in demand for Claude, and our subscriptions weren't built for the usage patterns of these third-party tools. Capacity is a resource we manage thoughtfully and we are prioritizing our customers using our products and API.
Starting tomorrow at 12pm PT, Claude subscriptions will no longer cover usage on third-party tools like OpenClaw. You can still use these tools with your Claude login via extra usage bundles (now available at a discount), or with a Claude API key.- We’ve been working hard to meet the increase in demand for Claude, and our subscriptions weren't built for the usage patterns of these third-party tools. Capacity is a resource we manage thoughtfully and we are prioritizing our customers using our products and API.
- Subscribers get a one-time credit equal to your monthly plan cost. If you need more, you can now buy discounted usage bundles. To request a full refund, look for a link in your email tomorrow. support.claude.com/en/articles/13…We want to be intentional in managing our growth to continue to serve our customers sustainably long-term. This change is a step toward that.
I’ve been actually trying to switch back from a free plan (disable my yearly contract for a month) to the max plan to test claude code with all the new features that were available first in third-party tools with no luck. Who can I talk to? The bot at support has not helped.
